Ordering
    1. In case you want to cancel your order, please fill in THIS FORM. If you have any problems, please contact us.
      *Your refund will based on your payment method. Please refer to refund processing period section
    1. You can select your payment method directly at the checkout page, by clicking on “Change Payment”
    1. Go to the “Place and review order” section at the checkout page and simply click on the “X” button in the bottom right corner of the item you wish to remove.
    1. Yes, You can choose to request for a tax invoice when you are checking out your order under "REVIEW ANDSECTION PLACE ORDER"
Order Confirmation
    1. Supersports Online send confirmation email for every purchase. If you have not received confirmation via email,please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 11.00 P.M. Otherwise, you may contact us via E-mail: contact@supersports.co.th
Delivery
    1. We are very sorry if we have delivered your package late. We are trying our best to deliver the right products to you at the right time as there are higher demand and some of our products have to be imported from oversea during this time

      Home Delivery & Click & Collect:
      • Greater Bangkok: 1 - 3 working days
      • Up country: 1 - 4 working days

      Remark:
      • During public holidays, delivery may take an additional 1-2 working days
      • Deliveries in remote areas can take an extra 2-3 working days
      • Certain items may require time to be assembled, therefore delaying the delivery period
      • Certain items will be shipped directly by supplier
    1. Yes, we do. We offer free shipping nationwide if your order over 990 baht. If the order below 990 baht, extra charge delivery fee is 80 baht.
    1. Currently we do not offer international shipping.
    1. Your delivery address cannot be changed for an order that has already been placed. However, you can change your delivery address just before making your order at the checkout page. To do so, just click on the “Delivery Address” bar at the checkout page.
    1. CLICK & COLLECT Read More >
    1. You may receive your product(s) in your order different times as we try to deliver our product as fast as we can. The product(s) that are ready to be delivered will be sent to you first. Other product(s) in your order are on the way. When your product(s) are departing from us, we will send you an e-mail to notify you again.
    1. You may receive the purchase order confirmation document before your actual product arrive. Don’t worry! Your product is on the way
    1. The products delivered by our seller partners might have additional installation and delivery fee. The fee will be collected directly from our seller partners at delivery date.
Payment Method
    1. 1. Cash on delivery
      2. Credit card/Debit card
    1. All successful transactions are followed up by a confirmation email. If you have not received confirmation via email, please try on process your order again. If you have any questions, please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 11.00 P.M. Otherwise, you may contact us via E-mail: contact@supersports.co.th
Refund processing period
    1. Once your item was returned and had a quality inspection, Supersports Online will refund you based on your payment method. Please find the Refund processing period below. Read More >
      Refund processing period
      Return Item Quality Check Refund Methods Refund Lead Time
      7-10 Business Days 1-2 Business Days Cash on Delivery / Credit Card 20 - 30 business days from the date you returned your items.
      Credit Card Installment 30 - 40 business days from the date you returned your items.
      Dedit Card 50-60 business days from the date you returned your items.

      Customers will receive a confirmation email when the product arrives at the Supersports Online warehouse and when processing a refund.
Exchange & Return Policy
    1. ● Exchange or return within 14 days of receive.
      ● The product must be in its original condition, unused with tags and pack in the original brand packaging (if applicable).
      Supersports Online do not accept exchange or return the following items: Read More >
      ● To exchange, please fill this form here

      Category Non-Exchangeable / Returnable Products
      Apparel
      • Swimwear
      • Lingerie and Underwear
      • socks
      Health and Beauty
      • Dietary Supplement
      • Massage Chair
      Sports
      • Training Equipment
      • table Tennis Table
      • Billiard Table, Pool Table, Snooker Table
      • Bicycly
      • Boxing Gloves, Sandbag
      Others Clearance Items
How to Exchange / Return
    1. In case that you have lost or damaged the original Supersports Online packaging, you can insert the items you wish to return in a similar package. However, you need to have the package that count as part of the product such as shoes box. Then send back to Supersports Warehouse via Thailand Post or Click & Collect at Supersports stores. Read More >
    1. In case that you get a defective or damaged item, you may certainly return it back to us with the same steps as any other return. Please send the item back to us within 14 days of your recieving and attach the completed return form, then we will refund you via the channel you have purchased or chosen. Read More >
    1. You may exchange / return your item(s) in original condition with brand tag within 14 days after the date you received the item(s). Read More >
    1. How to return?
      ● To exchange, please fill this form here, If you have any problems, please contact us
    1. ● Received your item but found that your item are defected, damaged or incorrect? Don't worry we got you covered! Just fill in our Knock-Door Return Service Form here, we will pick up your return from your door with no additional cost
    1. ● Received your item but found that your item are defected, damaged or incorrect? Don't worry we got you covered! Just fill in our Knock-Door Return Service Form here, we will pick up your return from your door with no additional cost
Refund
    1. Service fees are non-refundable Read More >
    1. Once your item was returned and had a quality inspection, Supersports Online will refund you based on your payment method. Please find the Refund processing period below. Read More >


      Refund processing period
      Return Item Quality Check Refund Methods Refund Lead Time
      7-10 Business Days 1-2 Business Days Cash on Delivery / Credit Card 20 - 30 business days from the date you returned your items.
      Credit Card Installment 30 - 40 business days from the date you returned your items.
      Dedit Card 50-60 business days from the date you returned your items.

      Once your item has been delivered to warehouse and your refund is on processed, you will recieve a confirmation email from Supersports Online.

Discount Code and Promotions
    1. Discount codes are generated for one-time use only.
    1. Only one discount code can be used for each order
    1. Discount codes are valid for a limited time only. Unless otherwise stated, discount code apply to full price and cannot be used in combination with other discounts or promotions. Supersports reserves the right to discontinue coupons and discounts at any time, and to exclude selected items from promotions.
    1. If you have made a purchase with a voucher code and would like to return the item, we will refund the final paid price (after discount). Read More >
General Inquiries
    1. You can create a new account for shopping at Supersports Online in 2 methods
      1. Sign in with your Facebook Account
      2. Register via your E-mail address

      Procedure for registration via E-Mail address
      1. Click “REGISTER” on the top of website
      2. Fill out the form
      3. Click “SUBMIT”
    1. We give priority to security and always ensure that your personal information will not be disclosed to third parties. For more information about data storage or any security related topic, please check at our "Privacy Policy section".