Ordering
    1. In case you want to cancel your order, please fill in THIS FORM. If you have any problems, please contact us.
      *Your refund will based on your payment method. Please refer to refund processing period section
    1. You can select your payment method directly at the checkout page, by clicking on “Change Payment”
    1. Go to the “Place and review order” section at the checkout page and simply click on the “X” button in the bottom right corner of the item you wish to remove.
    1. Yes, You can choose to request for a tax invoice when you are checking out your order under "REVIEW ANDSECTION PLACE ORDER"
Order Confirmation
    1. Supersports Online send confirmation email for every purchase. If you have not received confirmation via email,please contact us
    1. Customers can track the order as the steps following:
      If you login to the account
      1. After login, please select “Track my orders” at the account icon on the upper-right of website.


      2. Your order detail, order number, order list, shipping servicer and parcel tracking number will appear.

      3. You can bring the parcel tracking number for checking delivery status in detail at the shipping company's website as follows:
    2. PL partner Tracking website
      Kerry Express https://th.kerryexpress.com/en/track
      CJ logistics https://www.cjlogistics.com/en/network/th-th
      Flash Express https://www.flashexpress.co.th/tracking
    3. If you don’t login to the account
      1. please select “Track my orders” at the account icon on the upper-right of website.

      2. Please fill the order number in the blank. Then, click “VIEW ORDER STATUS”. Your order detail will appear.


Delivery

    1. During this temporary situation, please expect to receive your order :
      • BKK Metro Area: 1-3 working days
      • Up Country Area: 2-4 days

      Remark:
      • During public holidays, delivery may take an additional 1-2 working days.
      • Deliveries in remote areas can take an extra 2-3 working days.
      • Certain items may require time to be assembled, therefore delaying the delivery period.
      • Certain items will be shipped directly by supplier.
      Flooding​ : There might be some delay on your delivery. Please check for affected areas here
    1. Yes, we do. We offer free shipping nationwide if your order over 990 baht. If the order below 990 baht, extra charge delivery fee is 80 baht.
    1. Currently we do not offer international shipping.
    1. Your delivery address cannot be changed for an order that has already been placed. However, you can change your delivery address just before making your order at the checkout page. To do so, just click on the “Delivery Address” bar at the checkout page. We are sorry in any inconveniences.
    1. - The SMS will be sent when the order is ready for pick up.

    2. CLICK & COLLECT Read More >
    1. As we try to deliver our product as fast as we can, the read-to-ship product(s) from our warehouse will be sent to you first. For other product(s), when your product(s) are departing from us, we will send you an e-mail to notify you again. We are sorry in any inconveniences.
    1. You may receive the purchase order confirmation document before your actual product arrive. Don’t worry! Your product is on the way. We recommend you keep the document as the evidence for receiving the product.
    1. The products delivered by our seller partners might have additional installation and delivery fee. The fee will be collected directly from our seller partners at delivery date.
Payment Method
    1. 1. Cash on delivery
      2. Credit card/Debit card
      3. Bank Transfer
    1. All successful transactions are followed up by a confirmation email. If you have not received confirmation via email, please try on process your order again. If you have any questions, please contact us
Exchange / Return
    1. Products can be exchanged or returned under the following conditions:
    2. - Exchange or return within 14 days after receive
      - The product must be in its original condition with price tag, add-on accessories, and warranty card which have not been damaged nor removed
      - The product is not in the non-exchangeable/ non-returnable product list. Please check the list from below table
    3. CATEGORY NON-EXCHANGEABLE / RETURNABLE PRODUCTS
      Apparel Swimwear, Lingerie and Underwear, Socks
      Health and Beauty Dietary Supplement, Massage Chair
      Sports
      • Training Equipment
      • Table Tennis Table
      • Billiard Table, Pool Table, Snooker Table
      • Bicycle
      • Boxing Gloves, Sandbag
      Others Clearance Items
    4. *Special Remark*
      For Marketplace orders, exchange option is not available, but customers can still return the product for full refund. To check product’s type, when you go on our product page on site, please look for the “SOLD BY…” > If it’s not saying, “SOLD BY SUPERSPORTS”, then this product is Marketplace product
    1. If you receive the product, but it is not a perfect fit for you or if the product found to be damaged or if you receive a totally different product from what you order, don’t worry we got you covered! You can return the product by completing these 3 simple steps
    2. 1.Please fill in the online return form here
      2.We will contact you via email or phone call after receiving your return request
      3.Please send back the product with receipt in 100% full condition
    3. *If the product passes warehouse inspection procedure, we will proceed the refund process*
      > For ways to return the products, please go to the topic “Ways to return the item?
    1. If you receive the product, but it is not a perfect fit for you, you can exchange for a different size of the same product model and color. In other cases, if the product found to be damaged or if you receive a totally different product from what you order, don’t worry we got you covered! You can return the product by completing these 4 simple steps
    2. 1.Please fill in the online exchange form here
      2.We will contact you via email or phone call after receiving your exchange request
      3.Please send back the product with receipt in 100% full condition
      4.If the product passes the inspection, we will send out the new product to you
    3. > For ways to return the products, please go to the topic “Ways to return the item?
    4. We will try our best to satisfy your exchange request, but please be noted on different exchange inquiry scenarios
    5. Case#1: Your preferred size is available at online warehouse = exchangeable

      We can proceed your request to our warehouse. To complete the process, please kindly send back the item with receipt in 100% condition. After investigating, we will send out the new size to you as soon as possible
    6. Case#2: Your preferred size is not available at online warehouse = not exchangeable

      Sometimes, your requested size might be out of stock, especially for best seller products, so in this case we cannot proceed your exchange request any further. However, if you don’t wish to keep the item, you are able to make return request and get the full refund
    7. *You will receive an email from us with more details*
    1. There are 3 ways in which you can return the item depending on your return reason
    2. 1. Parcel Delivery: Customers bear shipping fee
      > Send the package to below address:
      CRC SPORTS CO. LTD.(Online Central Warehouse)
      57/4 Building Zone C Moo 7 Bang Pla, Bang Phli District,Samut Prakan 10540.
    3. 2. Click & Collect: Return the item(s) at any of our stores free of charge
      > Drop the item(s) at Click & Collect point of any Supersports stores.
    4. 3. Knock Door Service: We will retrieve the item(s) at your doorstep free of charge
      > For your information: knock-door return service could be done only if specific terms and conditions are met. This means that your return reasons should be either one of these followings

      a) Defective item
      b) Wrong item received
      c) Wrong size received
      d) Wrong measurement on website
      e) Items look different from the website

      > After submitting online form, you will receive an email from us requesting for additional information or item pictures which you wish to return. We will consider the case and confirm back to you.

      > If your return case does not meet knock-door service criteria, you can still return the item(s) by parcel delivery or drop off at Click & Collect point at any of our Superports store
    5. *Pick up service operates from Monday to Friday only*
    1. In case that you have lost or damaged the original Supersports Online parcel box; you can put the items you wish to return in a similar parcel box. However, you need to have the package that counts as part of the product such as shoes box
Refund
    1. Service fees are non-refundable Read More >
    1. Once we receive your returned items and finish our quality inspection procedure, Supersports Online will refund you based on your payment method. Please find the refund processing period below.


      Refund processing period
      Return Item Quality Check PAYMENT METHOD Refund Lead Time
      7-10 Business Days 7-10 Business Days Cash on Delivery / Bank Transfer 7-10 business days from the date you returned your items.
      Credit Card 20-30 business days from the date you returned your items.
      Credit Card Installment 30-40 business days from the date you returned your items.
      Debit Card 50-60 business days from the date you returned your items.

Discount Code and Promotions
    1. Discount codes are generated for one-time use only.
    1. Only one discount code can be used for each order
    1. Discount codes are valid for a limited time only. Unless otherwise stated, discount code apply to full price and cannot be used in combination with other discounts or promotions. Supersports reserves the right to discontinue coupons and discounts at any time, and to exclude selected items from promotions.
    1. If you have made a purchase with a voucher code and would like to return the item, we will refund the final paid price (after discount). Read More >
General Inquiries
    1. You can create a new account for shopping at Supersports Online in 2 methods
      1. Sign in with your Facebook Account
      2. Register via your E-mail address

      Procedure for registration via E-Mail address
      1. Click “REGISTER” on the top of website
      2. Fill out the form
      3. Click “SUBMIT”
    1. We give priority to security and always ensure that your personal information will not be disclosed to third parties. For more information about data storage or any security related topic, please check at our "Privacy Policy section".