Ordering
    1. In case you want to cancel your order, please contact Supersports Online Call Center 02-026-3373 or E-mail: contact@supersports.co.th
      Our Customer Service team operates on the following working hours: Mon-Fri 9.00 A.M. - 6.00 P.M. (Except Saturday, Sunday and Public holiday).
      *Your refund will based on your payment method.
    1. You can select your payment method directly at the checkout page, by clicking on “Change Payment”
    1. Go to the “Place and review order” section at the checkout page and simply click on the “X” button in the bottom right corner of the item you wish to remove.
Order Confirmation
    1. Supersports Online send confirmation email for every purchase. If you have not received confirmation via email, please contact customer service at contact@supersports.co.th or call 02-026-3373
Delivery
    1. Period of delivery service depend on area.
      1.Bangkok - Item(s) will be shipped to customers within next 2-3 working days, if the order is completed before 5 p.m. Remark: If you order between 5 p.m. on Saturday through Sunday, the item(s) will be shipped by Wednesday onwards.
      2.Other areas - Item(s) will be shipped to customers within next 2-5 working days, if the order is completed before 5 p.m. **Remote areas and special areas will take extra 2-3 working days.
      Remark:
      - Certain items may require time to be assembled, therefore delaying the delivery period.
      - Certain items will be shipped directly by supplier
    1. Yes, we do. We offer free shipping nationwide if your order over 690 baht. If the order below 690 baht, extra charge delivery fee is 80 baht.
    1. Currently we do not offer international shipping.
    1. Your delivery address cannot be changed for an order that has already been placed. However, you can change your delivery address just before making your order at the checkout page. To do so, just click on the “Delivery Address” bar at the checkout page.
Payment Method
    1. 1.Cash on delivery
      2.Credit card/Debit card
    1. All successful transactions are followed up by a confirmation email. If you have not received confirmation via email, please try on process your order again. If you have any questions, please contact customer service at contact@supersports.co.th or call 02-026-3373
Refund processing period
    1. Once your item was returned and had a quality inspection, Supersports Online will refund you based on your payment method. Please find the Refund processing period below.

      ลูกค้าจะได้รับอีเมลยืนยันเมื่อสินค้าถึงคลัง Supersports Online และเมื่อดำเนินการคืนเงิน
Return Policy
    1. • Return within 14 days of receive.
      • The product must be in its original condition, unused with tags and pack in the original brand packaging (if applicable).
      Supersports Online do not accept return the following items:

How to Return
    1. In case that you have lost or damaged the original Supersports Online packaging, you can insert the items you wish to return in a similar package. Then send back to Supersports Warehouse via Thailand Post or Click & Collect at Supersports stores.
    1. In case that you get a defective or damaged item, you may certainly return it back to us with the same steps as any other return. Please send the item back to us within 14 days of your recieving and attach the completed return form, then we will refund you via the channel you have purchased or chosen.
    1. You may return your item(s) in original condition with brand tag within 14 days after the date you received the item(s).
    1. You can exchange or return your item via these 2 channels.
      Return/Exchange via Thailand Post*
      1.In case you want to exchange your item, please contact Supersports Online Call Center 02-026-3373 or E-mail: contact@supersports.co.th (Return item please skip to step 2.)
      2.Place the product in the return package
      3.Fill out the return form
      4.Send the package back via Thailand Post
      *Customer is responsible for the return shipping fee.
      Return/Exchange via Click & Collect at Supersports Stores (Free)
      1.In case you want to exchange your item, please contact Supersports Online Call Center 02-026-3373 or E-mail: contact@supersports.co.th (Return item please skip to step 2.)
      2.Place the product in the return package
      3.Fill out the return form
      4.Send the package back via Click & Collect at Supersports Stores (Rama9,Bangna,Pinklao,EastVille,WestGate)
      For further inquiries, please contact customer service at contact@supersports.co.th or call 02-026-3373
      *Our Customer Service team operates on the following working hours: Mon-Fri 9.00 A.M. - 6.00 P.M. (Except Saturday, Sunday and Public holiday).
Refund
    1. Service fees are non-refundable
    1. Once your item was returned and had a quality inspection, Supersports Online will refund you based on your payment method. Please find the Refund processing period below.

      Once your item has been delivered to warehouse and your refund is on processed, you will recieve a confirmation email from Supersports Online.
Discount Code and Promotions
    1. Discount codes are generated for one-time use only.
    1. Only one discount code can be used for each order
    1. Discount codes are valid for a limited time only. Unless otherwise stated, discount code apply to full price and cannot be used in combination with other discounts or promotions. Supersports reserves the right to discontinue coupons and discounts at any time, and to exclude selected items from promotions.
    1. If you have made a purchase with a voucher code and would like to return the item, we will refund the final paid price (after discount).
General Inquiries
    1. You can create a new account for shopping at Supersports Online in 2 methods
      1.Sign in with your Facebook Account
      2.Register via your E-mail address
      Procedure for registration via E-Mail address
      •Click “REGISTER” on the top of website
      •Fill out the form
      •Click “SUBMIT”
    1. We give priority to security and always ensure that your personal information will not be disclosed to third parties. For more information about data storage or any security related topic, please check at our "Privacy Policy section".

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